Cancellation Policy

1. Order Cancellation Timeline

You can cancel your order at different stages:

• Before Processing: Orders can be cancelled within 2 hours of placement
• During Processing: Cancellation requests will be reviewed on a case-by-case basis
• After Shipping: Once shipped, orders cannot be cancelled but may be returned
• Custom Orders: Special or custom orders may have different cancellation terms

2. How to Cancel an Order

To cancel your order, you can:

1. Online: Use the cancellation option in your order history (if available)
2. Email: Send cancellation request to support@urvitribe.com
3. Phone: Call our customer service at +91 6374781550
4. WhatsApp: Send a message to our business WhatsApp number

Required Information: Order number, customer name, and reason for cancellation

3. Cancellation Processing

• Cancellation requests are processed within 2-4 hours during business hours
• You will receive a confirmation email once cancellation is processed
• Refunds are processed immediately for cancelled orders
• Bank processing times may vary (typically 3-5 business days)

4. Refund for Cancelled Orders

• Full Refund: 100% refund for orders cancelled before processing
• Partial Refund: May apply if order was partially processed
• Payment Method: Refund will be issued to the original payment method
• Processing Time: Refunds appear in 3-7 business days depending on your bank

5. Non-Cancellable Orders

The following orders cannot be cancelled:

• Orders that have already been shipped
• Custom or personalized products in production
• Perishable items that have been prepared
• Digital products that have been delivered
• Orders placed during flash sales or special promotions
• Bulk orders with special pricing

6. Business Hours for Cancellations

• Monday - Saturday: 9:00 AM - 8:00 PM IST
• Sunday: 10:00 AM - 6:00 PM IST
• Holidays: Limited support available
• After Hours: Email requests will be processed the next business day

7. Special Circumstances

8. Cancellation vs. Return

9. Contact Information

For cancellation requests or questions about our cancellation policy:

10. Policy Updates

We reserve the right to update this cancellation policy at any time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our services after such changes constitutes acceptance of the new policy.