Return Policy

1. Return Eligibility

We accept returns for the following reasons:

• Product received in damaged or defective condition
• Wrong product shipped
• Product not as described
• Quality issues with the product
• Size or fit issues (for applicable products)

2. Return Timeframe

• Returns must be initiated within 7 days of delivery
• Return requests after 7 days will be reviewed on a case-by-case basis
• For damaged/defective items, please contact us immediately
• Holiday and peak season deliveries may have extended return windows

3. Return Process

To initiate a return:

1. Contact our customer service team within 7 days of delivery
2. Provide your order number and reason for return
3. Our team will review and approve the return if eligible
4. You will receive return shipping instructions
5. Package the item securely and ship it back
6. Once received, we will process your refund or replacement

4. Return Shipping

• Return shipping costs are the responsibility of the customer
• We recommend using a trackable shipping method
• For damaged/defective items, we may provide a prepaid return label
• Returns must be shipped to our designated return address

5. Refund Policy

• Refunds will be processed within 5-7 business days of receiving the return
• Original shipping charges are non-refundable
• Return shipping costs are not refunded
• Refunds will be issued to the original payment method
• Bank processing times may vary (typically 3-5 business days)

6. Non-Returnable Items

The following items cannot be returned:

• Personal care and hygiene products
• Perishable food items
• Custom or personalized products
• Products with missing original packaging
• Items showing signs of use or wear
• Sale or clearance items (unless defective)

7. Replacement Policy

• We offer replacements for damaged or defective items
• Replacements will be shipped once the return is received
• If the replacement item is out of stock, a refund will be issued
• Replacement shipping is free of charge

8. Contact Us

If you have any questions about our Return Policy or need to initiate a return, please contact us at support@urvitribe.com or call us at +91 6374781550